Our friendly Clinical Administrators provides support to the clinical team at the Staffordshire and Stoke on Trent NHS Wheelchair Service.
You will be one of our Clinical Administrators working closely together with the Clinical Team and providing a friendly welcome to all visitors to the service. The Clinical Team includes Physiotherapists, Occupational Therapists and Rehab Engineering staff.
This is a busy service, and most of the team have been in post for many years, bringing a wealth of experience to help to give a warm welcome to a new team member., This post holder will undertake customer service duties including loading referrals onto the IT system, arranging clinic appointments, and dealing with telephone calls and emails. Strong skills and experience in Microsoft Excel and Word will be required, to develop our information management processes under the direction of experienced members of the team. Key skills include empathy and clear communication to help put our service user’s and carers at the heart of all we do.
Ross Care provide clinically lead, high-quality wheelchair services on behalf of the NHS. Our friendly teams include OTs, Physiotherapists and Rehabilitation Engineers, providing services for all age ranges.
We operate across 40 regions in England and Wales, supporting over 400,000 wheelchair users each year and covering 45% of the population. We take great pride in the role we play in making a real difference in the lives of those who matter most – our patients and their families.
Ross Care are a values-led organisation where people come first and whilst demand can often be high, our commitment to delivering high-quality care never wavers.
We foster an environment where every team member is included, supported and empowered to contribute ideas and shape how we deliver services.
We are Committed to Sustainability and we take our environmental responsibilities seriously – tracking our carbon footprint, setting measurable targets, and continuously seeking new ways to reduce environmental impact.
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