24/7 Service Desk Specialist – Customer Support & IT Ops

nLighten in Milton Keynes is seeking a Service Desk Support Agent to join a 24/7 environment. You will be the first point of contact for customers, manage service requests, incidents, and operational queries, and collaborate with Helpdesk Lead and teams to deliver excellent service.

The role combines customer service, ticketing coordination, and administrative support in a fast-paced, collaborative setting, with opportunities to improve processes and reporting across European markets.

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