SC 2nd Line Support Engineer

IT Support Specialist (Contract)

Preston, (full time & 5 days on site)

Contract: Initially 6 months – starting imminently

Salary £230 per day (inside IR35 only)

Are you an experienced IT Support Specialist who enjoys building strong customer relationships, improving service performance and taking ownership when challenges arise?

Previous experience:

• Do you hold current SC Clearance?
• Do you hold an ITIL Foundation qualification (or higher)?
• Can you evidence Level 1 & 2 technical assistance in a Service Desk/Walk Up Tech Bar/L2 Technical Support role?
• Do you have experience of using ServiceNow, (especially Reporting & Dashboarding)?
• Are you able to diagnose hardware and Windows OS issues?

I am recruiting for a prominent client who is looking for a Support Specialist who has all of the above! With an initial 6 month contract period, this could be extended, (to be confirmed)

Responsibilities:

• You’ll be part of the Local Support Team, providing Levels 1 & 2 support to users.
• Undertake diagnostics & troubleshooting for: hardware, software, OS & basic connectivity, (LAN/WIFI)
• Use ServiceNow to log, track & manage the lifecycle of tickets.

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