Customer Success & Operations Lead – SaaS AI

Company: GPTMate LTD
Apply for the Customer Success & Operations Lead – SaaS AI
Location: Chorley
Job Description:

GPTMate is seeking a Customer Success & Operations Manager to own the post-sale journey from onboarding through renewal and expansion. You’ll manage 25+ live accounts, drive onboarding, and coordinate with product and development teams to improve the customer experience.

You’ll run first-line support, track health metrics, and build scalable processes as we grow from 25+ to 125+ clients. A hands-on, office-based role in Chorley with opportunities to influence product direction.

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Posted: October 21st, 2026