- This is an exciting opportunity to coordinate and facilitate the production and delivery of in-store Point of Sale (POS) for the M&S Food account. The Account Director works directly with the M&S Marketing in store team, liaising with key stakeholders and is responsible for the keeping of all campaigns within budget and on time
- The role exists in support of both the Transformation Director and ITG Business Director and is integral to the effective running of the marketing function within M&S Food, coordinating the delivery of all administrative elements of marketing campaigns and activity. Working closely with various M&S teams, the role will involve leading the ITG team to hit key critical path deadlines so that artworks, production briefs and costs are approved by key stakeholders when required, in turn allowing for a seamless campaign delivery to stores
- Line managing and developing Senior Account Managers within the team, providing clear direction, support and regular feedback to ensure a high standard of delivery across all campaigns
- Acting as the point of escalation for the team & M&S, proactively resolving issues, removing blockers and ensuring campaigns remain on track
- Leading by example in ways of working, setting the standard for pace, organisation, attention to detail and stakeholder management
- Being the key day-to-day contact for M&S stakeholders, building trusted relationships and ensuring confidence in the ITG team’s delivery
- Driving momentum across projects, keeping activity moving at pace and ensuring all teams are aligned to critical path deadlines
- Supporting the Senior Account Managers in overseeing workflow across the account, helping to prioritise team resource and manage competing business demands
- Coaching team members to strengthen their commercial awareness, decision making and confidence in managing client relationships
- Ensuring communication across internal and client teams is clear, proactive and solutions-focused, particularly during busy campaign periods or when timelines are under pressure
- Taking ownership of campaign delivery standards across the team, ensuring all work is completed accurately, on time and in line with client expectations
- Creating a positive, accountable team culture that encourages collaboration, consistency and high performance
- Receiving briefs from the M&S Instore team – clearly communicating timelines, steps that will be followed and costs to be incurred
- Linking all briefs back to your direct teams and managing the relationships between M&S Marketing and ITG team to ensure campaigns run smoothly and artwork can be approved in good time
- Maintain and manage a great relationship with ITG Artwork Production Team (this team are based in Birmingham at ITG Head Office). Flag urgent or large campaigns in advance, giving them realistic deadlines in order to manage our studios resource and client’s expectations of when artworks will be fulfilled
- Ensure all M&S cost trackers and budgets are kept up to date. Ensure costs are communicated regularly with M&S marketing
- Overview the ITG finance management across the entire M&S account and communicate clearly with the ITG Business Director and M&S Fashion, Home & Beauty Account Directors
- Support the implementation of the ITG Tech platforms, playing a key role in ensuring client communication is delivered clearly and in a timely manner. Proactively support change management across both M&S and ITG
Benefits
- Work from home
- 25 Days Holidays + Bank Holidays
- Wellbeing at ITG: From employee Wellbeing Days to company-wide initiatives, your wellbeing is our top priority
- Tech: Our cutting-edge technology empowers people to be their creative best
- Discounts: Save money with some of the biggest brands around
- Enhanced Sick Pay: For when you’re not quite feeling yourself
- Health Insurance
- Referral Programme
- Welcome Packs
Attention to detail is an absolute key skill to uphold and deliver – you will be managing more than one project at any given time, so managing your time effectively is crucialPrevious experience of working in an agency environment with Advertising experience would be an advantageFirst and foremost, you should be a people person. You should be able to demonstrate exceptional people skills and be a customer-focused fanaticConfident in acting as a senior day-to-day client contact – building strong, credible relationships with key stakeholdersHold strong experience with project management and trafficking multiple projects in tandem, which may be at different points in the creative processA background in retail would be an advantage but is not necessaryComfortable in interacting with an enthusiastic and committed team – whilst being part of ITG, you will also be part of the wider M&S teamAble to work at pace in a fast-moving retail environment, balancing multiple priorities while maintaining accuracy and controlPrevious experience in a leadership or line management role, with the ability to motivate, support and develop othersA natural problem solver who remains calm under pressure and can confidently manage escalationsHave a good knowledge of creative processes and a thorough understanding of in-store POSYou won’t be micromanaged here, the ability to manage your own time and deliver quality with speed is essential
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