Our client is a well-established and highly successful business, renowned for delivering high-quality garments across the Healthcare, Corporate Wear, Workwear, and Sportswear sectors are looking for a Customer Business Administrator to join a growing team.
Alongside its garment division, the company also operates an integrated advertising and marketing agency and a fast-growing fitness racing business.
The company combines the stability and experience of an established organisation with an ambitious, forward-thinking approach. This creates exciting opportunities for bright and driven individuals looking to develop their careers within a growing business.
Due to continued growth, we are looking for a bright, motivated and outgoing individual with energy, personality and a genuine enthusiasm for working with people.
You will need to be a quick learner, capable of developing a strong understanding of the business, its products, customers and supply chain. You will be responsible for managing and developing established customer accounts, while also identifying and pursuing new business relationships and opportunities.
For someone with the right ability, attitude and ambition, this role offers genuine scope to develop, take on greater responsibility and progress within the Group.
Key Responsibilities
Build and develop relationships with key Healthcare, Teamwear and University and College customers
Act as a principal point of contact for customers, dealing with queries and resolving issues promptly
Develop relationships with prospective colleges and secure new partnerships
Manage account renewals and ongoing customer aftercare
Place, monitor and track customer orders through to delivery
Coordinate UK and international deliveries and manage delivery schedules
Liaise closely with internal teams to ensure customer requirements are met
Prepare quotations and estimates
Take ownership of issues and see them through to resolution
Skills & Experience
Bright, confident and a quick learner
Lively, outgoing and comfortable dealing with people at all levels
Driven, enthusiastic and keen to get things done
Naturally customer-focused and able to build strong relationships
Highly organised and capable of managing several priorities
Logical, practical and a good problem solver
A clear and confident communicator
Comfortable taking responsibility and using their own initiative
IT literate, with a good working knowledge of Excel; ERP experience would be an advantage
Previous experience in customer service, account management or a similar commercial role would be beneficial, but attitude, aptitude and potential are equally important to us.
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