IT Service Desk Analyst – First-Line Support (Hybrid)

Simmons & Simmons is seeking an IT Support Analyst to join our IT Service Desk in Bristol. You will provide first line IT support to system users, logging and resolving incidents and requests using Service Now, with a focus on first-time resolution and KPIs.

Working on a shift rota (7:00 to 00:00, 35 hours per week), you will collaborate with IT colleagues to diagnose issues, implement fixes, and keep users informed of progress while developing knowledge of our applications and

#J-18808-Ljbffr…