Hybrid Operations & Process Improvement Analyst

ScottishPower Energy Retail Limited in Glasgow is seeking a Business Process Expert to help define and improve retail processes, optimise customer experience and support end-to-end operation. The role blends data and technology to identify issues, analyse performance and deliver continuous improvements in partnership with Customer, Operations and IT teams.

You will develop basic automations, build dashboards in Power BI, and use tools like Excel and SQL to turn data into insights.

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