Hybrid Customer Experience Advocate – Weekend & Remote

Sofa Club is seeking a Customer Experience Assistant to join our team in a hybrid role. You will respond across phone, email, chat and social channels, log details in internal systems, and work to resolve issues with empathy and professionalism.

You will collaborate with sales and other departments to ensure quick, accurate resolutions while maintaining high service standards. Flexibility across shifts and channels is essential to support customers seven days a week.

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