Onsite Lead CSR — Drive Team Performance

TTEC is seeking a Lead Customer Service Representative to lead a team onsite in Portsmouth, Virginia. You’ll delegate tasks to CSRs, oversee daily operations, and ensure accurate record-keeping while guiding the team to deliver exceptional service.

The role emphasizes leadership, accountability, and a focus on KPI achievement, with a base wage starting at $17.50 per hour plus bonus opportunities and a comprehensive benefits package.

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