We’re looking for an experienced Field Service Engineer to provide high‑quality technical support across a range of Production Print products. This role focuses on delivering exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience.
Location: Gloucestershire – 4 week shift cycle – OTE up to £50,000.
Role
Delivering technical service, maintenance, and repair across Production Print equipment.
Carrying out installations and de‑installations, ensuring all project milestones are met efficiently.
Keeping customers updated on progress and ensuring a positive service experience.
Escalating technical issues promptly.
Identifying opportunities for additional services or revenue while on customer sites.
Building strong customer relationships.
Managing and maintaining vehicle stock.
Candidate
- Strong technical knowledge of Production Print and/or Industrial Print devices.
- Excellent fault‑finding and problem‑solving skills.
- Confident using diagnostic tools and reading complex technical instructions.
- IT literacy and basic networking capabilities.
- Strong communication skills.
Shift Patterns
- Week 1 – Early Shift: 6:00am – 2:00pm
- Week 2 – Evening Shift: 4:30pm – 12:00am or 2:00pm – 10:00pm
- Week 3 – Day shift: 8:30am – 5:30pm
- Week 4 – Night Shift: 12:00am – 8:30am
- 1 in 4 weekend rota. No shifts or weekends apply until full training is completed and the engineer is fully up to speed.
Package
- Up to £50,000 (salary + bonus + shift allowance).
- Company car.
- Inclusive, supportive working environment.
- Holiday entitlement, volunteering leave, and options to purchase additional holiday.
- Flexible retirement planning.
- Wellbeing support covering physical, emotional, and financial health.
- Career development and long‑term learning opportunities.
- The chance to grow within a forward‑thinking, future‑focused organisation.
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