Physical Security Installation & Service Engineer
Location: London, UK
Contract: Permanent
Hours: Full-time
About the Role
We are seeking an experienced Physical Security Installation & Service Engineer to join our team. The successful candidate will be responsible for the installation, configuration, maintenance, and support of a range of electronic security systems across customer sites.
This role requires strong technical knowledge of access control, CCTV, and integrated security solutions, with experience working on enterprise-level platforms. The engineer will be responsible for delivering high-quality installations, fault finding, preventative maintenance, and reactive support to ensure customer security systems remain operational.
The role will include participation in an on-call/call-out rota, providing out-of-hours support when required.
Key Responsibilities
- Install, configure, commission, and maintain physical security systems including access control, CCTV, and integrated security solutions.
- Carry out planned preventative maintenance (PPM), reactive repairs, and fault diagnostics.
- Provide technical support and troubleshooting for customer systems.
- Configure and support enterprise access control platforms including:
- Genetec Security Center
- Honeywell Pro-Watch
- Perform system upgrades, migrations, integrations, and hardware replacements.
- Diagnose faults across controllers, readers, locking hardware, networks, and associated security devices.
- Liaise with customers, project teams, and third-party suppliers to resolve technical issues.
- Complete accurate service reports, documentation, and system handover information.
- Maintain a high standard of customer service and professionalism at all times.
- Participate in an out-of-hours call-out rota.
Required Experience & Skills
- Proven experience as a Physical Security Engineer, Access Control Engineer, or similar role.
- Strong background in the installation and servicing of electronic security systems.
- Experience with enterprise access control systems such as:
- Pro-Watch
- Knowledge of access control hardware, including controllers, readers, door hardware, and locking solutions.
- Experience fault finding on IP-based security systems and networked devices.
- Ability to read technical drawings, schematics, and system documentation.
- Strong problem-solving skills with the ability to work independently.
- Excellent communication and customer-facing skills.
- Full UK driving licence.
Desirable Qualifications / Experience
- Experience with CCTV systems and video management platforms.
- Knowledge of networking fundamentals (TCP/IP, switches, VLANs).
- Experience working on large commercial, corporate, or critical infrastructure sites.
- Manufacturer training or certifications in relevant security platforms.
- Experience with system integrations and database/server environments.
Personal Attributes
- Professional and reliable approach.
- Flexible attitude with the ability to respond to changing priorities.
- Strong attention to detail.
- Comfortable working independently and as part of a wider engineering team.
- Willingness to participate in the call-out rota and provide emergency support when required.
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