Senior QA Lead – AI-Driven Customer Support

Chip is seeking a Senior Quality Analyst to lead the QA function for our Customer Support teams, including AI Agents. You will act as the HITL reviewer for AI Agent conversations, assess quality, and feed insights to training and calibration.

You’ll report to the Customer Operations Manager and ensure every interaction meets high standards of quality, compliance, and consistency. With a focus on both human and AI‑assisted support, you will surface performance trends, deliver actionable insights,

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