Claims Adjuster – London Wholesale Casualty – International

Claims Adjuster – International Casualty (London Wholesale)

London, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. Our Claims team handles the most complex claims seamlessly, fostering collaboration, customer service and colleague development.

What you’ll be doing

• Managing a portfolio of claims up to a pre‑determined authority level and engaging proactively with all stakeholders to resolve claims promptly, fairly and with due expertise.
• Ensuring all claims are reserved whenever possible, within company guidelines.
• Developing and maintaining excellent relationships with Underwriters, Actuaries and other departments as required.
• Referring contentious or complex matters to Senior Team members to agree strategy and reserve.
• Working with Third Party Administrators and Legal Partners for claims outside of Delegated Authority arrangements; larger and more contentious matters are referred upwards and reported to the Management Team quickly and effectively. A diary system allows handlers to review their claims every 90 days.
• Conducting regular meetings with delegated claims partners to oversee portfolio performance, litigation management, improvement areas and fund adequacy.
• Involvement with auditing key partners and ensuring delivery of action points.
• Working with Offshore / Shared Services teams to deliver the expected service.
• Assisting Underwriters with renewal strategies, e.g., sense‑checking loss runs.
• External broker and client liaison.
• Effective diary and static claims handling.

What you’ll bring

• International Casualty Claims adjusting experience, ideally including Lloyds London market.
• Effective communication and excellent organisational skills.
• Happy to work on team activities or independently.
• Competent in all Microsoft Office suite products.
• Innovative mindset – ability to find successful solutions.
• High level of numeracy and attention to detail.
• Willingness to show pragmatism when required.
• Hold accountability – seeking guidance or authority when uncertain.
• Committed to achieving excellence.
• Ability to prioritise tasks and responsibilities.
• Minimum A Level education or equivalent.
• Knowledge of ECF2, the Lloyds market, International Casualty claims, including TPA work, Vendor Management and other GL lines.
• Working knowledge of US Casualty claims is an advantage.

What we offer

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements.
• Enhanced family‑friendly leave benefits.
• Named to the Diversity Best Practices Index.
• Signatory to the UK Women in Finance Charter.
• AXA XL’s Reward programme covers health, wellbeing, lifestyle and financial security.

AXA XL is an Equal Opportunity Employer.

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