Customer Service Coordinator

Job Title: Customer Service Dispatcher

Shifts: Rotating Weekly Shift (8am-4pm & 10:30am-7pm) Monday-Friday

Location: Sunbury-on-Thames

Responsibilities

• Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
• Coordinate customer visits from start to finish – confirming details, planning ahead, and keeping everything on track.
• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
• Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

Benefits

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave plus Bank Holidays
• Holiday Purchase Scheme: Buy up to 10 extra days – up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities

Qualifications

• Strong customer service skills
• Confident using computers and quick to learn new systems
• Organised, proactive, and comfortable picking up the phone
• Experience in scheduling, planning, or coordinating workloads (Nice to have)
• Knowledge of the security or engineering industry (Nice to have)

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