Housing Review & Complaint Resolution Specialist

Coventry City Council is seeking a customer-focused coordinator to oversee housing reviews and complaints, ensuring fair, timely, and compliant handling of cases in line with legislation and Council policies. You will manage caseloads, resolve enquiries from diverse stakeholders, and produce clear, accurate written responses while maintaining records and supporting continuous service improvement.

The role includes the Guaranteed Interview Scheme and accessibility support for applicants;

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