Customer Service Officer – Housing

Customer Service Officer – Housing

Pay: £14.48 per hour

Location: Lyndhurst

Hours: Monday to Thursday: 8:30am-5:15pm | Friday: 8:30am-4:45pm

Hybrid working, with 50% of time in the office; initial training requires full‑time office work.

Duration: 6 months

About the Job

We’re looking for a friendly and organised Customer Service Officer. You will be the first person customers speak to when they need help with housing services, whether that is over the phone, online, or in person.

What You’ll Be Doing

• Answering customer questions and giving advice about housing services.
• Taking payments and recording compliments, complaints, and bookings.
• Logging housing repair requests and booking appointments.
• Updating customer records and entering information accurately on internal systems.
• Helping with general admin tasks and daily paperwork.

What We’re Looking For

• GCSE Maths and English (Grade C/4 or equivalent).
• Previous customer service experience.
• Experience taking cash or card payments is helpful.
• Able to stay calm and work well in a busy environment.
• Friendly, professional, and confident when speaking to customers.
• Good computer skills, including Microsoft Word, Excel, and Outlook.
• Fast and accurate typing skills.
• Reliable, flexible, and happy working in a busy call centre using a headset.

Important Information

This role involves handling sensitive information, so you’ll need to follow safeguarding and data protection procedures at all times.

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