Customer Care Insights & Performance Leader

Transport for Greater Manchester (TfGM) is seeking a Performance & Insight Lead to transform how Customer Care uses data to drive outcomes for customers and colleagues. You will develop operational reporting, analyze demand, and translate insights into improvements that shape decisions at all levels of TfGM.

You will champion data quality, storytelling, and evidence-based recommendations across the Bee Network, collaborating with service delivery, experience, and product teams to drive

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