Mandarin Customer Success Specialist – Inbound Support

CB Talents SP is seeking a Customer Service Representative for a Tobacco Project in Penang who will handle inbound inquiries by phone and email, delivering accurate information and a positive customer experience. You will represent the brand with empathy, professionalism, and clear communication, supporting Mandarin-speaking customers and maintaining high service standards.

This role requires responsiveness, accuracy, and courtesy in every interaction, contributing to customer satisfaction and

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