Income Officer

We are currently working with a Housing Association that is looking to appoint an experienced Income Officer to support their income recovery function on a short-term interim basis.

Key Responsibilities

• Maximise rental income collection across all tenure types.




• Manage a caseload of rent arrears accounts from early intervention through to legal recovery action where necessary.




• Negotiate realistic repayment arrangements with residents and monitor agreements.




• Work closely with internal teams, local authorities, the DWP, and external support agencies.




• Provide advice and guidance on debt prevention, welfare benefits, and income maximisation.




• Support residents to sustain tenancies while reducing arrears and financial risk.

Essential Requirements

• Experience in income collection, rent arrears management, debt recovery, or credit control.




• Strong customer service and communication skills.




• Ability to manage a demanding caseload and achieve collection targets.




• Experience negotiating repayment arrangements and resolving complex cases.




• Full UK driving licence and access to a vehicle.




• Enhanced DBS Certificate registered on the Update Service, or issued within the last 12 months.

What’s on Offer?

• Immediate start available.




• Full-time hours (37 per week).




• Opportunity to work within a busy Housing Association environment.




• Competitive interim rates.




• Chance to make an immediate impact within a high-performing income team

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