Tenancy and Estate Management Officer

I’m currently recruiting for an experienced Tenancy and Estate Management Officerto join a well-established Local Authority on an initial6-month contract.

This is an excellent opportunity to join a busy HousingManagementteam, delivering a customer-focusedtenancyand neighbourhoodmanagementservice while working closely with residents and partner agencies to create sustainabletenanciesand thriving communities.

Key Responsibilities:

• Managea designated patch, providing comprehensivetenancyand neighbourhoodmanagementservices.
• Investigate and resolvetenancybreaches.
• Carry outtenancysign-ups, accompanied viewings and ensure new tenants understand theirtenancyresponsibilities.
• Support tenants with rent payment expectations and signpost or assist with Housing Benefit and Universal Credit applications where appropriate.
• Managetenancychanges, including successions, assignments and mutual exchanges.
• Conductestateinspections, working alongside internal teams to improve neighbourhood standards and resolve environmental issues.
• Work collaboratively with internal departments and external agencies to support vulnerable residents and promotetenancysustainment.
• Identify safeguarding concerns and make appropriate referrals in line with safeguarding procedures.
• Encourage resident engagement and support community involvement initiatives.
• Maintain accurate case records and contribute to achieving service performance targets.

Requirements:

• Previous experience working as a HousingOfficer, NeighbourhoodOfficerorTenancyManagementOfficerwithin a Local Authority, Housing Association or similar social housing environment.
• Experiencemanagingtenancybreaches, anti-social behaviour cases and general housingmanagementissues.
• Good understanding of housing legislation,tenancymanagementand safeguarding responsibilities.
• Excellent communication and customer service skills with the ability tomanagechallenging situations professionally.
• Experience working with partner agencies to deliver positive outcomes for residents.
• Full UK Driving Licence.

If you’re an experienced HousingOfficerlooking for your next contract opportunity, I’d be keen to discuss the role with you. Please apply today or get in touch for more information.

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