Strategic Customer Operations Lead – Drive Transformation

Company: Royal Mail Group
Apply for the Strategic Customer Operations Lead – Drive Transformation
Location: London
Job Description:

Royal Mail Group is recruiting a Lead Customer Operations Manager in London Beckenham. The role oversees a team of Customer Operations Managers, delivering results across a balanced scorecard and leading transformational changes.

The successful candidate will manage weekly resourcing, safety tasks, and fleet duties while ensuring delivery excellence and a customer-focused operation. A strong leadership track record is essential.

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Posted: August 1st, 2026