Resolution Case Handler — Hybrid, Growth Path

Company: CCMA – Call Centre Management Association
Apply for the Resolution Case Handler — Hybrid, Growth Path
Location: Lancashire
Job Description:

Sopra Steria is seeking Resolution Case Handler to manage and resolve customer complaints within a regulated setting. You will conduct investigations, assess outcomes, and communicate clearly with customers while maintaining thorough records.

The role offers a clear development path, a training programme, and a hybrid work pattern with 1–2 days in the office per week and the rest from home.

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Posted: August 2nd, 2026