Company: Alois Technologies Limited
Location: Lincolnshire
Job Description:
Job Requirements
- Strong Power BI build skills: DAX, Power Query (M), data modelling (star schema)
- Experience reporting from Dynamics 365 / Dataverse (tables, relationships, option sets, including custom tables)
- Delivered reporting for Customer Service / Contact Centre: cases, queues, SLAs, agent performance, call statistics.
- Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse Link/Fabric) and shaping for analytics
- Implements RLS, governance, and performance optimisation (model + measures)
- Can translate service ops needs into clear KPIs, definitions, and usable dashboards
Nice to Haves
- Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging)
- Broader Power Platform exposure (Power Apps/Automate) and how it impacts data/reporting
- ALM/DevOps for Power BI (pipelines, version control, environment promotion)
- Fabric/Synapse/Data Lake analytics patterns for scalable, historical reporting
Posted: August 3rd, 2026