Position: Lead Service Coordinator
Location: Office-Based Canary Wharf
Salary: up to £38k, depending on experince
Our client is a major service provider in London with over 50 years of success and continued growth. They’re seeking a Lead Service Coordinator to take contract ownership and work closely with operations manager and service desk manager.
The Lead Service Coordinator will join their ever-expanding Energy Services Division. This division operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service.
As the Lead Service Coordinator, you will be working out of the Companies office in Canary Wharf Monday to Friday.
Key Responsibilities
- Schedule all works across the flagship contract
- Answer inbound calls from clients
- Raising and scheduling jobs
- Provide updates on work
- Arranging engineers and Subcontractors to attend works
- Compile reports for ongoing works, client and senior management
- Manage SLA & KPIs
- Raising purchase orders
- Managing material orders
Job Requirements
- Experience in the HVAC and FM industry
- Office based in Canary Wharf
- Previous role held Service coordinator/Helpdesk or similar
- Highly Adept in handling in bound calls for customer queries and service requests
- Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook
- Administration responsibilities including filing, preparing documents, receipting, keeping and updating records
Salary & Benefits
- Basic Salary of £32,000-£38,000 DOE
- 08:00-17:00 Monday to Friday – Office based in Canary Wharf
- Overtime available
- 23 days holiday + Bank Holidays – increasing with service
- Pension 4%
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