Posts available: 3.Contract: Fixed Term until 31 March 2028.Salary: £30,106 (Trainee £27,096).Hours per week: 35 hours.Reporting to: Head of Money Advice and Financial Inclusion Services.Location:Flexible hybrid working 3 days office based (Available for experienced Energy Debt Specialists only after training on the telephone platform is completed.)
Employer Bio
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
Additional Information
As well as a competitive salary CAL also provides access to
- Generous annual leave of 27 days plus bank holidays (with an additional day peryear after 4 years’ service up to a maximum of 32 days plus bank holidays)
- Hybrid Working Scheme
- Interest‑free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Enhanced maternity, paternity, and adoption leave pay
- Free VDU eye care test
- Professional and advice sector recognised training.
Job Overview
The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of their brand new Consumer Energy Debt Advice project.
This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions.
Contact Details: recruitment@caliverpool.org.uk.
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