Customer Project Specialist

About the role:

The Customer Project Specialist – Commercial Vehicle, supports the successful coordination and delivery of customer projects following order placement. Working closely with customers and cross-functional teams, the role ensures projects are delivered efficiently while maintaining a high standard of customer service.

Working location: Fully Office-based, Hounslow, London

Main Tasks and responsibilities:

• Coordinate customer projects from order placement through to successful delivery.
• Prepare and maintain project documentation, business reports and records in accordance with company policies and procedures.
• Maintain project dashboards, reports and documentation, including meeting agendas, minutes and follow-up actions.
• Monitor project progress, workstreams and key milestones, identifying risks and escalating issues where appropriate.
• Build and maintain effective working relationships with customers and internal stakeholders throughout the project lifecycle.
• Liaise with cross-functional teams to ensure project activities are completed in line with agreed timelines and business objectives.
• Collect, analyse and report project data, KPIs and milestone updates to support project delivery.
• Maintain accurate project information within internal systems and ensure records are kept up to date.
• Support continuous improvement initiatives to enhance project delivery and customer satisfaction.
• Undertake any other reasonable duties as required by the business.

Ideal candidate profile:

• Minimum 3 years’ experience in project coordination, project delivery, customer service or a similar role.
• Strong organisational and time management skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint and Teams.
• High attention to detail with strong administrative and reporting skills.
• Ability to analyse information and prepare accurate reports.
• Customer-focused with a proactive and solution-oriented approach.
• Experience within the automotive, commercial vehicle, engineering or manufacturing industry would be advantageous.

Benefits

• Performance and experience-based competitive remuneration;
• Scottish Widow workplace pension;
• 25 days paid holidays + public holidays;
• On-site free parking;
• Commute allowance;
• Private healthcare;
• Car sacrifice scheme;
• Department & company wide teambuilding events;

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

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