Ready to take the next step in your career?
Join a growing technology services provider with an experienced network support team delivering secure and reliable solutions for customers. The organisation is looking for a technical leader to help drive service improvements, resolve complex issues, and strengthen network operations.
This opportunity is ideal for a Senior Network Engineer looking to take ownership as the top escalation point within a 3rd and 4th line support function. The role involves working extensively with Fortinet technologies, leading proactive improvement initiatives, identifying recurring issues, and enhancing the overall reliability of customer environments.
Responsibilities:
- Own 3rd and 4th line escalations across the Fortinet estate, the senior technical authority on the team
- Drive proactive support, identify recurring issues, run BAU improvement projects, and reduce ticket volume before it happens
- Manage and support FortiGate, FortiManager, FortiAnalyzer, FortiSD-WAN, and FortiSASE environments
- Support SD-WAN deployments and ongoing management across the customer base
- VPN configuration, management, and troubleshooting across the estate
- Use LogicMonitor or PRTG for network monitoring and performance visibility
- Support the project team when required, dip into project delivery alongside BAU
- Contribute to a staggered shift pattern, 7am-5:30pm across a team of six
- FortiGate, FortiManager, FortiAnalyzer, FortiSD-WAN, FortiSASE
- VPN, LogicMonitor / PRTG
- Meraki, Cisco, HPE Aruba / Silverpeak SD-WAN
Skills/Must Have:
- Deep Fortinet expertise, FortiGate, FortiManager, FortiAnalyzer, and SD-WAN hands-on experience
- SD-WAN experience essential, Fortinet SD-WAN preferred, Meraki or HPE Aruba Silverpeak also considered
- Consultant or senior engineer background happy to step into a senior support-focused role
- Proactive mindset, you look for root causes and fix them, not just close the ticket
- VPN configuration and troubleshooting experience across the Fortinet stack
- LogicMonitor or PRTG monitoring platform experience beneficial
- Fortinet NSE5 certification preferred, other NSE certs considered
- Comfortable in a staggered shift environment, 7am-5:30pm rotated across the team
Working Pattern:
- Hybrid: Wednesday in the office, rest from home
- Staggered shifts: 7am-5:30pm across a team of six
- Potential on-call element
Benefits:
- Almost entirely Fortinet, if that’s your world, this role lets you live in it
- Proactive support focus, you’re improving the network, not just firefighting
- Just one day a week in the office, genuinely flexible working arrangement
- Skilled, established team, you’re joining peers, not carrying juniors
- Project team exposure, variety without it being a pure delivery role
- Senior technical authority, real escalation ownership, not another mid-level support seat
Salary:
- £55,000 base salary
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