Customer Service Coordinator

We’re working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high‑end residential and commercial clients across the UK. Now employee‑owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments.

Customer Service Coordinator Salary & Benefits

• Salary: £28,000 – £31,000 per annum (open to discussion DOE)
• 28 days holiday including bank holidays
• Tax‑free Employee Ownership Trust bonus
• Free gym membership
• Pension scheme
• Free onsite parking
• Professional training and development
• Office based in Poole
• Monday – Friday working hours
• Significant career progression opportunities

Job Overview

• Coordinate all installation projects for bespoke aluminium glazing systems.
• Book installation and remedial visits with the installation team.
• Manage installation team diaries to optimise travel and efficiency.
• Arrange and coordinate parts required for installations and visits.
• Act as the key point of contact for customers throughout their projects.
• Provide updates and resolve issues in a professional and timely manner.
• Support remedial works and post‑installation requirements.

Job Requirements

• Previous experience in customer service or coordination roles.
• Experience managing schedules, bookings, or team coordination desirable.
• Background in construction, glazing, or home improvement not essential.
• Excellent communication skills via phone and email.
• Strong organisational skills with the ability to manage multiple projects.
• Solutions‑focused with strong problem‑solving abilities.
• Attention to detail and adaptability to changing requirements.
• Collaborative team player, based within commutable distance of Poole.

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