Citizen Experience Service Improvement Specialist (Hybrid)

Company: South Yorkshire Mayoral Combined Authority
Apply for the Citizen Experience Service Improvement Specialist (Hybrid)
Location: Sheffield
Job Description:

South Yorkshire Mayoral Combined Authority in Sheffield is seeking a Citizen Experience Service Improvement Officer. You will design and improve end-to-end service processes, aiming for citizen‑led, accessible services.

You will work with service delivery, operations, design, insight and partners to turn feedback and data into practical options and achievable steps, in a hybrid role needing 3 days in the office.

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Posted: August 6th, 2026