Resident Services Assistant (RSA) – Student Accommodation – Bath

Location: BA2 1

Job Type: Temporary

Duration: 3rd September – 17th September

Days: Monday to Friday, plus Saturday 5th September, Saturday 12th September and Sunday 13th September

Hours: 9.00am – 5.30pm

Overview

We are looking for a friendly and professional Resident Services Assistant to support a busy student accommodation property in Bath on a temporary basis.The successful candidate will provide excellent front-of-house and customer service support, acting as a key point of contact for residents, visitors and contractors.

Key Duties & Responsibilities

• Providing a welcoming and professional reception service
• Responding to resident enquiries in person, by telephone and email
• Assisting residents with general queries and requests
• Managing incoming calls, post and deliveries
• Supporting check-ins and resident administration
• Maintaining accurate records and updating internal systems
• Liaising with maintenance teams and contractors when required
• Ensuring communal and reception areas are presented professionally
• Providing general administrative support to the property team
• Delivering excellent customer service at all times

Skills & Experience

• Previous customer service, reception or front-of-house experience
• Excellent communication and interpersonal skills
• Confident dealing with customers face-to-face and over the telephone
• Good administrative and organisational skills
• Comfortable using Microsoft Office and general computer systems
• Professional, approachable and reliable
• Able to work independently and as part of a team
• Previous student accommodation experience would be advantageous but is not essential

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