Service Centre Advisor – Dundee

We currently have exciting opportunities for a Service Centre Advisor based at our Dundee service centre!

Responsibilities

• Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.




• Provide help and support to all colleagues and customers both internally and externally.




• Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.




• Provide operational information and feedback to relevant management teams.




• Liaise closely through clear and timely communication with external customers, technicians and field management.




• Assist with controlling and replenishing the consumable stocks for the relevant area.




• Ensure Health and Safety processes are adhered to on all occasions.




• Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

Qualifications

• Ability to work on own initiative and as part of a team.




• Excellent communication skills both face to face and via the telephone.




• Able to demonstrate a good level of competence in planning and organizing own workload.




• Flexible approach to work demands.




• Proactive self-motivator and able to work on own initiative.




• Proficient IT skills

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