Complaints & Information Governance Officer — Hybrid

Bath and North East Somerset Council is seeking an Information Governance Officer (Complaints) to join the Complaints Team. You will be a key point of contact for service users, helping them understand the complaints process and ensuring concerns are recorded and progressed appropriately across Children’s Services, Adult Social Care and Public Health.

You will support complaint investigations, collate records for investigations and Ombudsman enquiries, prepare correspondence and maintain

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