Head of Key Accounts
Leicester | Hybrid Working | Full-Time | PermanentCompetitive Salary DOE
A growing and ambitious utilities business is seeking an experiencedHead of Key Accountsto lead its Account Management function. This is an excellent opportunity for a commercially minded leader to take ownership of key client relationships, develop and mentor a high-performing team, and play a pivotal role in driving customer satisfaction,retentionand business growth.
The successful candidate will act as the senior point of contact for strategic clients, ensuring exceptional service delivery while working closely with operational,commercialand technical teams to deliver long-term value.
The Role
The Head of Key Accounts willbe responsible foroverseeing key customer relationships, ensuring serviceexcellenceand delivering a proactive account management strategy. The role will combine leadership, client relationship management, commercialoversightand operational collaboration.
Key responsibilities will include:
Leadership & Strategy
Leading,coachingand developing the Account Management team.
Implementing and driving the overall account management strategy.
Establishing KPIs and performance measures to ensurehigh levelsof service delivery.
Promoting a culture of continuous improvement,accountabilityand customer focus.
Client Relationship Management
Acting as the senior escalation point for key clients.
Building andmaintainingstrong relationships with senior stakeholders.
Leading client review meetings and performance discussions.
Ensuring client expectations are consistently met and exceeded.
Operational Excellence
Working closely with internal teams to ensure a seamless customer experience.
Monitoring service delivery performance andidentifyingopportunities for improvement.
Managing escalations and mitigating service risks.
Ensuring compliance with industry regulations, servicestandardsand contractual obligations.
Commercial Growth
Identifyingopportunities to expand existing customer relationships.
Supporting contract renewals, tendersubmissionsand client proposals.
Monitoring account performance and profitability.
Providingstrategic insight to support customer retention and sustainable growth.
The Ideal Candidate
The successful applicant will be a proven account management leader with strong commercial awareness and exceptional relationship-building skills.
Applicants shouldpossess:
Significant experiencein a client-facing role within utilities, property management, facilities management or a B2B service environment.
Previousexperience leading Account Management, ClientSuccessor Customer Relationship teams.
Strong commercial acumen and experience managing high-value client portfolios.
Excellent communication,negotiationand stakeholder management skills.
Experience working with CRM systems and client reporting platforms.
A proactive, solutions-focused approach with the ability to use data and insight to drive decision-making.
Strong organisational skills and the ability to manage multiple priorities effectively.
What’son Offer?
Competitive salary package
Hybrid working arrangement
25 days annual leave plus bank holidays
Paid birthday leave
Health and wellbeing benefits
Ongoing training and professional development
The opportunity to influence and shape a key business function within a growing organisation
This opportunity would suit an experienced Account Management professional looking to take ownership of a strategic function and play a significant role in the continued success and growth of an innovative utilities business.
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