Senior ML Scientist, Customer Ops — Automate & Route Support

Monzo is seeking a Machine Learning Engineer in Operations to transform customer service using state-of-the-art ML techniques, including LLMs, to build a human-in-the-loop system that augments automation with COps. You will be one of four ML engineers embedded in product squads, collaborating with data scientists, engineers, PMs, researchers and designers.

You will own end-to-end ML initiatives, shipping production-ready models and intelligent routing for customer support at scale, with a focus

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