What you’ll own
This is a role with real ownership of the building and its commercial life. You run the centre day to day – keep the energy positive, and this is a people-leadership job first, built on a genuine love of working with people. We hire on character and teach the operational craft on top.
- Run the centre day to day. Standards, clients and team – every space immaculate and on-brand.
- Lead and develop the team. 1-2-1s, performance management and personal development plans.
- Own the building. Its 5* hotel standards, its commercial life and its reputation are yours.
- Hold site revenue & budget. Own and review the full site P&L, understanding every line.
- Own the centre’s SMART targets. Events, retention and licence-fee, and team standards – from month three.
Who we’re looking for
We hire on character first – skills can be taught, the person you already are cannot. Above all, we want someone who genuinely loves working with people: a natural team-builder who creates a real community wherever they go. Someone who is Positively Responsive – with a smile; Genuinely Thoughtful – with a point of view; and Devoted to Deliver – empowered to act.
- A love of people. You genuinely love working with people. You lead by example, build and develop a team, and turn a group into a community – this is the part we cannot teach, and the heart of everything we do.
- Mature and reliable. You take feedback on board and act on it, and you are here because you care.
- Standards-driven. You maintain and continually improve centre standards to hotel standards.
- Community & relationship builder. Trusted relationships with clients and contractors – and a community people want to belong to.
- Analytical problem solver. You spot issues early and find practical, lasting fixes.
- Commercial mindset. You understand what drives a centre’s success.
Where this role takes you
Centre Manager Operations Manager – and, for the right person, a real shot at Operations Director within 2-3 years, backed by a thorough, supportive development programme delivered at a pace that suits you.
THIS COULD BE YOUR STORY
Indre Vasiliauskaite built her foundation in client-facing roles outside our sector, joined the Group, and rose to Executive Director within 4 years. She started where you’re starting – the next chapter could be yours.
Why you’ll love it here
- 30% promoted
- 86% proud to work here
- 98% occupancy vs 83-88% industry
- Flagship Central London buildings – somewhere you’ll be proud to work.
- Real, fast growth – a business opening new buildings means genuine room to climb.
- Backed, not thrown in – supportive training to achieve the best out of yourself.
- A genuine community – events, lunches and a one-team culture where people look out for each other.
We welcome people from every background and walk of life. An equal-opportunity employer that hires purely on character and values.
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