Voice Engineer – Contact Center/MS Teams Voice/Ribbon SBC/Cisco/Teams/Powershell/Contract

Voice Engineer – Contact Center/MS Teams Voice/Ribbon SBC/Cisco/Teams/Powershell/Contract

Voice Operations engineering support for Cisco and MS Teams. Responsible for support of Voice platforms and interconnectivity with Enterprise telephony, Contact Centre, and Transport-including external carrier.

MS Teams Voice experience, including:

• MS Teams troubleshooting and interoperability management with Core Voice services such as Ribbon SBC, Cisco
• Between 5 and 7 years experience in working with Voice, including MS Teams Voice, Cisco Enterprise Voice, Carriers and Transport on service issues
• 3+ Experience with Call Analytics, Call Quality Dashboard (CQD) reports, Quality of Experience (QER) template/PowerBi, Teams Policies, Audio Conferencing
• 5+ years working with or deploying Microsoft Teams, SharePoint online, OneDrive and Exchange Online
• 5+ years Implementing or supporting Teams Phone System, including Direct Routing, e-911, AA/CQs, MTRs
• Experience with Microsoft 365 Admin Center, Teams Admin Center, and Microsoft Entra, Message Center, Service Desk
• Microsoft 365 Certified: Teams Administrator Associate
• PowerShell, GraphAPI, Splunk, ThousandEyes
• Experience in engaging Microsoft tickets and escalation
• Leadership and Communication on outages, including reporting change related incidents
• Incident and change activities in the core voice production environment.
• Experience with engagement of support teams, including Domain Ops, CCO, Network Escalation

Contract Role inside IR35 – initial 12 month contract – 3 days a week in office (candidate can be based near Manchester/Liverpool/Stoke/Birmingham)

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