Guest Experience Leader – Front Office Supervisor

Parkgate Hotel in Cardiff, part of The Celtic Collection, is seeking a Front Office Supervisor to lead the Front Office team and deliver exceptional guest experiences from arrival to departure. You will support the Reception Manager and Front of House Manager, driving service excellence and ensuring smooth day-to-day operations across the reception, lobby and guest-facing areas.

The ideal candidate will have Front Office or Concierge experience, proven supervisory skills, and a passion for

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