Senior Genesys Cloud CX Engineer – Incident & Tech Lead

HCLTech in London is seeking a Genesys Cloud CX Level 3 Engineer / Senior SME to own high-severity incidents for mission-critical Run Units. You will lead cross-functional triage, perform deep RCA, and mentor Level-2 engineers while shaping stability initiatives.

The role requires 6-10+ years with Genesys, SSO/APIs expertise, and strong communication to executives. Hybrid work at client location in London offers global impact and growth opportunities.

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