Retail IT Service Delivery Lead

Falcon Smart IT (FalconSmartIT) is seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client in London. You will manage ITIL-based processes, governance, and reporting to ensure service stability and customer satisfaction.

The role requires strong stakeholder management, vendor coordination, and financial operations oversight, with a focus on continuous improvement and incident-free service delivery.

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