Regional Lead – Direct Relationship Management

Responsibilities

• Lead, develop and performance manage a high‑performing regional team of Relationship Managers, creating a strong and meaningful operating rhythm, clear objectives and a culture of accountability, pace and continuous improvement.
• Own delivery of the region’s commercial plan to deliver against all agreed commercial targets.
• Prepare and present clear performance updates, regional plans and recommendations to the Head of Relationship Management and other senior stakeholders, demonstrating strong judgement, data‑led decision making and ownership of outcomes.
• Use regional performance data, pipeline insight, CRM activity and local market knowledge to drive timely actions to maximise regional performance.
• Provide hands‑on leadership, coaching and support to colleagues across the region, including regular one‑to‑ones, pipeline reviews, performance interventions, development planning and sharing of best practice.
• Lead the development and execution of the region’s local business development strategy, ensuring Relationship Managers and Hunters build strong local networks with established SMEs, accountants, solicitors, business groups and other trusted professional advisers in the non‑paid channel.
• Drive Allica’s ambition to be Most Recommended Bank for ESMEs in the region, supporting customer, prospect and adviser relationships where appropriate and ensuring the Bank is known locally for speed, expertise, professionalism and outstanding service.
• Be accountable for risk performance within the region, ensuring all required risk and control activities are completed to the required standard and in line with Allica’s risk appetite and policies.
• Support the continued development of the D2C operating model, actively seeking opportunities to grow and recommend scalable ways of working as the channel grows.
• It is expected that you will lead, nurture and coach your team, role‑modeling Allica’s culture and values at all times, and ensuring these are consistently reflected in the way your team operates.
• Work closely with internal teams and stakeholders to ensure a seamless customer and colleague experience and to maximise opportunities across the Bank.

Requirements

• A proven senior commercial leader with experience leading, developing and performance managing high‑performing relationship management, business development or sales teams, in a regional leadership environment or similar.
• Strong understanding of SME banking and commercial lending, including relationship‑led origination in non‑paid channels, credit assessment, facility structuring, portfolio management and ongoing risk management.
• Demonstrable track record of exceeding commercial objectives while maintaining high standards of customer service, risk management, conduct and colleague engagement.
• Evidence of strong career progression and outperformance, with a clear track record of going beyond the core role to improve teams, processes, customer outcomes or business performance.
• A practical, hands‑on and resilient leader who is comfortable operating at pace, getting into the detail, solving problems, making decisions and taking ownership of outcomes.
• Ability to design and execute local business development strategies that are strongly aligned to commercial goals, customer need and Allica’s risk appetite.
• Excellent forecasting, CRM and reporting skills, with the ability to translate MI into focused action, coaching priorities and practical improvements.
• Strong people leadership capability, including the ability to hire, coach, develop, challenge and retain talented colleagues, and to create a high‑performance environment where people know what is expected and are supported to succeed.
• Excellent interpersonal, communication and influencing skills, with the credibility to represent Allica with customers, prospects, advisers, colleagues and stakeholders.
• A strong external market perspective, including an understanding of local SME communities, professional adviser networks, competitor activity and wider macro issues impacting SMEs.
• Strong alignment to Allica’s values, with the judgement, integrity and energy to lead by example and help build the next phase of the Direct Relationship Management channel.

Core Competencies

Demonstrates strong leadership in managing high‑performing teams, with a focus on relationship management and business development in the SME banking sector. Capable of executing local business development strategies while ensuring compliance with risk management standards and delivering exceptional customer service.

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