Customer Service Administrator

We are looking for a proactive and organised Customer Service Administrator to join this fast- growing business. You will be responsible for providing administrative support to ensure customer enquiries are resolved efficiently. You will have excellent communication skills, strong attention to detail, and a customer-first approach.

Key Responsibilities for the Customer Service Administrator job will include:

• Assist with general administrative duties to support the customer service team.
• Deal with customer enquiries via email, live chat, and social media in a professional and timely manner.
• Process returns and refunds in line with company policies.
• Investigate delivery issues with courier partners and provide customers with updates.
• Liaise with the warehouse regarding missing, damaged, or incorrect items.
• Maintain accurate customer records and update internal systems.
• Escalate complex customer issues to the relevant departments when required.

Key Skills required for the Customer Service Administrator job will include:

Previous experience in e-commerce customer service or administrative role.

• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise workload.
• High level of accuracy and attention to detail.
• Confident using Microsoft Office, particularly Outlook, Excel, and Word.
• Experience using customer service platforms such as Zendesk or similar.

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