Senior Restaurant Manager

Job Description

Senior Restaurant Manager – Hakkasan Mayfair

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Hakkasan Mayfair, part of the internationally renowned Hakkasan Group is seeking an experienced Senior Restaurant Manager to join our team.

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We're looking for an individual who thrives in a fast-paced, luxury environment, and knows how to bring the very best out of both people and service.

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This is an opportunity to play a key role within a world-class brand, leading a talented front-of-house team and delivering exceptional guest experiences in a fast-paced, high-performing environment.

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Key Responsibilities

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As Senior Restaurant Manager, you'll be a visible leader on the restaurant floor, setting the pace for service while coaching and developing the front-of-house team.

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• Lead the day-to-day front-of-house operation, ensuring exceptional service and a seamless guest experience

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• Be a visible and inspiring leader on the floor, setting the standard for service excellence and team performance

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• Build lasting guest relationships, anticipating needs and resolving feedback with confidence and professionalism

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• Take ownership of service planning, including floor layouts, team deployment and operational readiness for each shift

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• Oversee opening and closing procedures, ensuring accurate cash handling, effective handovers and operational compliance

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• Coach, mentor and develop front-of-house team members and junior managers, creating a culture of accountability and continuous improvement

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• Support recruitment, onboarding and training, helping to build and retain a high-performing team

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• Drive operational efficiency through effective stock control, cost management and continuous improvement

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• Use operational and sales performance data to identify opportunities to improve productivity, revenue and guest satisfaction

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• Ensure full compliance with Health & Safety, Food Safety, COSHH, licensing requirements and company standards

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• Collaborate closely with the reception, kitchen and wider management teams to deliver a consistently smooth and efficient service

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• Support business initiatives, promotions and guest engagement activities that enhance the overall dining experience

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What We’re Looking For

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• Proven restaurant management experience within luxury hospitality, fine dining or premium lifestyle venues

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• A track record of leading high performing front-of-house teams in busy, quality-driven environments

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• An inspiring leader who develops people and builds engaged teams

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• Strong commercial awareness with experience managing labour, costs, and operational performance

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• Exceptional guest engagement skills with the confidence to build lasting relationships

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• Calm, decisive and hands-on under pressure

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• Excellent communication and organisational skills

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• Flexibility to work evenings and weekends

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Benefits

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• 50% discount across all our restaurants, including takeaway

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• Competitive training, development and international career opportunities

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• Employee Assistance Programme

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• Enhanced maternity and paternity leave

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• Life assurance

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• Refer a Friend bonus of up to £750

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• Christmas, Chinese New Year, birthday and long-service recognition

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• Charity, community, and sustainability inititaitves

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If you're ready to take the next step in your hospitality career, we'd love to hear from you.

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