Job Description
Head of Tenancy Progression
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Location, Wimbledon, SW19
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Salary, £37,000 to £45,000, depending on experience
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Hours, full time, office based five days a week
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The Opportunity
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A well regarded estate agency in Wimbledon is looking for an experienced tenancy progression professional to step up into a Head of department role. This is a genuine leadership position, taking ownership of the entire tenancy progression function and the team delivering it, rather than simply progressing your own caseload.
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You will set the standard for how tenancies move from offer to move in, build a process the whole team can work to, and act as the senior point of escalation when a tenancy needs a firmer hand or a difficult conversation with a landlord or tenant.
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The Role
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Leading and developing the tenancy progression team, including workload allocation, training and day to day performance management
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Owning the tenancy progression process end to end, from offer acceptance through referencing, right to rent checks, AML checks on landlords and tenants, and AST agreements, to move in
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Overseeing renewals, including rent negotiation, new AST agreements and associated invoicing
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Ensuring rent guarantee and insurance products are managed correctly across the portfolio
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Managing selective, additional and HMO licensing compliance across the managed stock
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Acting as the senior escalation point for complex tenancies, disputes and problem cases
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Working closely with the lettings and property management teams, and providing cover for property managers when needed
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Reporting on team performance, pipeline and compliance to senior management
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Keeping the team, and the wider business, up to speed with the Renters Rights Act 2026 and any further legislative change, and making sure processes are updated accordingly
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Building and maintaining strong relationships with landlords, tenants and referencing partners throughout
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About you
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Solid background in lettings and tenancy progression, ideally with some experience leading or mentoring others
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Strong working knowledge of tenancy legislation, including the Renters Rights Act 2026, and confident keeping a team compliant as the law evolves
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Excellent communication and negotiation skills, comfortable managing relationships with landlords, tenants and colleagues at every level
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High attention to detail and a methodical approach to compliance and documentation
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A calm, solutions focused approach under pressure
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Comfortable with technology and able to pick up new systems quickly
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A natural leader who enjoys developing people as much as progressing tenancies
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What's on offer
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Salary of £37,000 to £45,000, depending on experience
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A genuine step up into a Head of department role with real ownership
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Supportive, friendly team environment
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Career development within a well regarded, growing business
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How to apply
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If you would like to find out more about this role, please contact Sally at ProFind Property Recruitment.
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0204 583 4941
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07760 787026
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sally@profindrecruitment.co.uk
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www.profindpropertyrecruitment.co.uk
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