A reputable Local Authority is seeking an experienced and motivatedEstates Parking & Garage Managerto lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough.
Rate: £#removed# per hour PAYE (£37.13 per hour Umbrella)
Location: Greater London
Contract: Interim with potential to become permanent
Working Pattern: Hybrid Working – 3 Days Per Week Office-Based
The successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock, maximising occupancy and income, managing a small team, delivering service improvements, and ensuring a high standard of customer service.
Key Responsibilities
- Lead and manage the delivery of the Parking & Garages Service across the Authority’s housing estates.
- Manage garage and parking space lettings, transfers, waiting lists, and occupancy levels.
- Develop and implement strategies to maximise income generation and minimise voids.
- Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives.
- Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service.
- Investigate and resolve complex resident enquiries, complaints, and service requests.
- Manage escalated cases, including Councillor and senior stakeholder enquiries.
- Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives.
- Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives.
- Monitor contractor performance and ensure service standards are achieved.
- Produce management reports, performance information, and KPI data to support service delivery and decision-making.
- Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements.
- Support budget monitoring and contribute to the effective management of service expenditure and income.
Essential Experience
- Experience leading and managing staff, including performance management and service delivery.
- Strong background in income management, arrears recovery, and maximising service income.
- Experience managing customer complaints and resolving complex service issues.
- Knowledge of housing management, estate services, parking operations, or property management.
- Experience working with contractors and managing service performance.
- Ability to analyse performance data and produce management reports.
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience delivering service improvement and operational projects.
Desirable Experience
- Knowledge of parking legislation, estate parking management, or garage services.
- Experience working within a social housing environment.
- Understanding of budget management and financial monitoring.
- Experience responding to Councillor, MP, or senior stakeholder enquiries.
We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation.
If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application.
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