Responsibilities
- Manage and develop existing and new products and/or services
- Develop customer level strategies & solutions that are tailored to customers’ needs.
- Subject Matter Expert in the applicable Product/Proposition team
- Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed
- Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs
- Management of comprehensive launch plans and technical deployments for products
- Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation
Requirements
- Considerable traditional Product Management experience from Tech, SaaS or FinTech organisations
- Product ownership in Business Admin tools/journeys (Embedded Services) & API capabilities within the SME market
- Managing relationships with external partners.
- Setting and executing roadmaps.
- Work with Design and Engineers in scaled agile framework.
- Data-led Product Management experience, ideally in FinTech, accounting software, analytics, cashflow forecasting or financial management tools.
- Able to define propositions that turn transactional data into actionable customer insights, engagement & value, and measurable commercial & business outcomes.
- Experience using customer research, behavioural data, experimentation and success metrics to iterate digital insight products from MVP to scale.
Core Competencies
Demonstrates expertise in Product Management with a focus on developing customer‑centric strategies and solutions, leveraging data‑led insights to drive product propositions and measurable business outcomes. Proficient in managing product launches and technical deployments while collaborating with cross‑functional teams in an agile environment.
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