Advanced Specialist, Compliance & Operations

• Support vocational centres in maintaining compliance with Pearson quality standards, policies, and regulatory requirements.
• Work directly with centres identified as high-risk to address quality, operational, and compliance concerns.
• Lead and coordinate quality improvement initiatives across multiple centres and qualification areas.
• Support investigations and resolution of malpractice and maladministration cases.
• Address operational issues impacting centre performance, including late registrations, inadequate resources, delivery concerns, and quality assurance failures.
• Support actions arising from Academic Management Reviews and other quality monitoring activities.
• Provide expert guidance on internal and external quality assurance processes, vocational assessment practices, and awarding organisation requirements.
• Monitor centre activity and develop improvement plans to ensure compliance and continuous quality enhancement.
• Maintain accurate, auditable records and produce data and reports to support operational decision-making.
• Work closely with Quality Standards, Investigations, Vocational Assessment and Centre Management teams to identify trends, risks, and solutions.
• Build effective relationships with centre leadership teams and stakeholders to drive positive quality outcomes.

Requirements

• Experience managing quality assurance within an educational, vocational, assessment, or awarding organisation environment.
• Strong knowledge of vocational qualification delivery, assessment, and quality assurance processes.
• Experience supporting compliance, audits, investigations, or centre improvement activity.
• Ability to influence and engage stakeholders at all levels.
• Strong project planning, organisation, and workload management skills.
• Excellent communication skills with the ability to explain complex requirements clearly.
• Ability to manage multiple priorities and work independently within a changing environment.
• Strong problem-solving skills and a pragmatic approach to improving performance and compliance.
• Graduate level education and professional education qualifications preferred.
• Teaching, mentoring, or people management experience would be advantageous.

Core Competencies

Demonstrates expertise in quality assurance processes, compliance management, and vocational assessment practices within educational and awarding organizations. Proven ability to lead quality improvement initiatives and engage stakeholders effectively to enhance operational performance.

Highest-signal resume keywords

• Quality Assurance Management
• Vocational Qualification Delivery
• Compliance Audits
• Stakeholder Engagement
• Project Planning

ATS Optimization Keywords

Hard Skills

• Quality Assurance Processes
• Vocational Assessment Practices
• Regulatory Compliance
• Data Analysis
• Improvement Planning

Soft Skills

• Excellent Communication
• Problem-Solving
• Organizational Skills
• Influencing Skills
• Workload Management

Certifications & Qualifications

• Professional Education Qualifications

Industry Keywords

• Vocational Centres
• Malpractice Investigations
• Quality Standards
• Operational Decision-Making
• Centre Management

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