Retail Manager – Nespresso Westfield Stratford
Business Area: Nespresso RetailLocation: Westfield Stratford, LondonSalary: Attractive Salary
Benefits
- Complimentary Nespresso coffee machine and monthly capsule allowance
- 25 days holiday entitlement with bank holidays on top
- Potential for up to a 10% annual bonus
- Private medical insurance
- Pension scheme
- A focus on personal development and growth
This is a full-time, permanent opportunity. We welcome discussion on flexible working.
Your impact
Ultimately, you will be responsible for the entire daily operations of the boutique, embedding a culture of exceptional customer experience, empowering your team to communicate our Nespresso brand purpose and work to exceed the expectations of our customers at every interaction.
Key responsibilities
- Translate the boutique’s commercial objectives into tangible KPI’s, providing clear goals for the team to achieve.
- Develop and execute the strategic plan aligned to the wider business goals with internal and external stakeholders.
- Align employee work schedules with sales plans to ensure appropriate floor coverage.
- Role model and develop a culture of outstanding service and best‑in‑class customer experience, ensuring every customer interaction is elevated.
- Advocate the importance of being a passionate Nespresso brand ambassador.
- Inspire and develop a team to be the best they can be, being supportive, caring and leading by example.
- Deliver a local calendar of events to drive awareness of the brand and engage with our existing customer base.
- Ensure the boutique is working in a safe and compliant way throughout the day‑to‑day operations.
Ingredients for success
To be successful in this role, you’ll bring proven retail leadership experience, ideally gained within a premium or luxury retail environment. You will be passionate about creating exceptional customer experiences and continuing to build a high‑performing, engaged team culture where people feel empowered to thrive.
Qualifications
- Proven experience leading, coaching, and developing varied sized teams.
- A passion for creating an inclusive and positive team culture that drives engagement and performance.
- Experience managing HR best practice, including performance, development, and employee relations.
- Strong commercial acumen, with the ability to analyse performance and implement action plans to deliver results.
- The ability to build strong relationships with customers, colleagues and stakeholders.
- Exceptional communication and interpersonal skills.
Equal Opportunity
At Nestlé, we are committed to equal opportunity for all. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers, and members of the LGBT+ community. Please let us know if we can provide adjustments to ensure your full participation in the application process.
Commitment to Diversity and Inclusion
We are committed to a diverse and inclusive workplace. For more information on Nestlé’s Commitment to a Diverse and Inclusive Workplace, please visit the company website.
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