Customer Care & Planning Lead — Ops & Installations

Max Energy in Leicester is seeking a Customer Care and Planning Manager to own the post-sale journey, oversee scheduling, resolve issues, and coordinate final installations. You will lead Planning, Customer Care, and 2nd Fix PV teams to drive efficiency, customer satisfaction, and smooth handovers between field engineers and internal teams.

The role requires strong leadership, planning, and data-driven improvement mindset to reduce delays and improve service quality in a dynamic energy

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