Dorking – OfficeBased -9-5 initially 1 year FTC. Part time possible
RolePurpose
WorkingcloselywithAdvisers,Paraplannersandcolleaguesacrossthebusiness,therolehelpsensureclientworkiscompletedefficiently,regulatoryrequirementsaremetandanexceptionalclientexperienceisdeliveredthroughouteverystageofthefinancialplanningjourney.
CareerDevelopmentOpportunity
ThisroleoffersanexcellentopportunityforanexperiencedFinancialServicesAdministratortofurtherdeveloptheirtechnicalknowledgeandexpertisewithinaCharteredFinancialPlanningpractice.
WorkingalongsideexperiencedFinancialAdvisers,Paraplannersandcolleaguesacrossthebusiness,thesuccessfulindividualwillcontinuetobuildtheirunderstandingoffinancialplanning,regulatoryrequirementsandclientservicewhilstdevelopingbroaderoperationalknowledgewithinaprofessionaladviceenvironment.
ClientAdministration
Prepareclientmeetingpacksandsupportingdocumentationaccuratelyandwithinagreedtimescales.
Processnewinvestment,pensionandprotectionbusinessfromapplicationthroughtocompletion,ensuringallregulatoryandcompliancerequirementsaremet.
Prepareandprocessclienttransactions,includingfundswitches,withdrawals,surrendersandotherservicingrequests.
Maintainaccurateandup-to-dateclientrecordsusingthecompany’sCRMandbusinesssystems.
EnsurealldocumentationiscompleteandaccuratelypreparedbeforesubmissiontotheParaplanningteam.
Carryoutrelevantcalculationsandadministrativecheckstosupporttheadviceprocess.
Maintainhighlevelsofaccuracywhilstensuringagreedservicestandardsareachieved.
AdviserSupport
Provideproactiveday-to-dayadministrativesupporttoFinancialAdvisers.
Manageadviserdiaries,meetingarrangementsandfollow-upactionswhererequired.
Liaisewithproductprovidersandadministrationcentrestoobtainclientandpolicyinformation.
Investigateandresolveadviserandclientqueriespromptlyandprofessionally.
Quality&Compliance
Ensureallworkiscompletedaccuratelyandinaccordancewithcompanyproceduresandregulatoryrequirements.
Promotehighstandardsofaccuracy,professionalismandclientcare.
Maintainawarenessofregulatorydevelopmentsrelevanttotherole.
Escalaterisks,errorsorconcernsappropriately.
Knowledge,Skills&Experience
Essential
ExperienceworkingwithinaFinancialPlanning,WealthManagementorIndependentFinancialAdviser(IFA)environment.
Strongunderstandingoffinancialplanningadministrationprocessesandclientservicing.
Excellentorganisationalskillswiththeabilitytomanagemultipleprioritiesandmeetdeadlines.
Exceptionalattentiontodetailandcommitmenttoproducingaccurate,high-qualitywork.
Strongcommunicationandinterpersonalskills,withtheabilitytobuildpositiveworkingrelationshipswithcolleagues,clientsandexternalproviders.
GoodworkingknowledgeofMicrosoftOfficeapplicationsandclientrelationshipmanagement(CRM)systems.
Abilitytoworkindependentlywhilstcontributingpositivelytoacollaborativeteamenvironment.
Commitmenttodeliveringexcellentclientserviceandmaintaininghighprofessionalstandards.
Desirable
Minimumtwoyears’experiencewithinasimilarFinancialServicesAdministrationrole.
UnderstandingofSt.James’sPlacesystemsandprocesses.
RelevantFinancialServicesqualification(orwillingnesstoworktowardsarecognisedprofessionalqualification).
Experienceworkingwithinaregulatedfinancialservicesenvironment.
Knowledgeofpensions,investmentsandprotectionproducts.
KeyCompetenciesforSuccessintheRole
Self-Management
Demonstratesprofessionalism,reliabilityandaccountability.
Managesworkloadeffectivelyandconsistentlymeetsagreeddeadlines.
Maintainshighstandardsofaccuracyandattentiontodetail.
Takesownershipofworkandlearnsfromexperience.
Demonstratesresilienceandremainsorganisedwhenmanagingcompetingpriorities.
Communication&Collaboration
Communicatesclearly,professionallyandrespectfullywithcolleagues,clientsandexternalproviders.
Buildspositiveworkingrelationshipsacrossthebusiness.
Sharesknowledgeandsupportscolleagueswhereappropriate.
Workscollaborativelytoachievesharedobjectives.
Adaptscommunicationstyletosuitdifferentsituationsandaudiences.
ClientFocus
Deliversaprofessionalandresponsiveservicetoclientsatalltimes.
Takesownershipofclientenquiriesandfollowsthemthroughtocompletion.
Understandstheimportanceofbuildingtrustandconfidencewithclients.
Recognisestheimportanceofmaintainingthefirm’sreputationthroughexcellentclientservice.
OperationalExcellence
Producesaccurate,high-qualityworkwithminimalsupervision.
Prioritisesworkeffectivelytomeetservicestandardsanddeadlines.
Consistentlyfollowscompanyproceduresandregulatoryrequirements.
Identifiesopportunitiestoimproveefficiencyandwaysofworking.
Maintainsorganisedandaccuraterecords.
Technical&ProfessionalKnowledge
Demonstratessoundknowledgeoffinancialplanningadministrationprocesses.
Maintainsknowledgeofindustrydevelopmentsandregulatoryrequirementsrelevanttotherole.
Usesbusinesssystemsconfidentlyandaccurately.
Demonstratesacommitmenttocontinuousprofessionaldevelopment.
Appliestechnicalknowledgetosupportpositiveclientoutcomes.
CompanyValuesandBehaviours
Compassionate
Takestimetounderstandtheneedsofclientsandcolleagues.
Treatsotherswithkindness,respectandprofessionalism.
Supportscolleaguesandcontributespositivelytothewiderteam.
Recognisestheimportanceofdeliveringapositiveclientexperience.
Responsible
Takesownershipandaccountabilityfortheirwork.
Maintainshighstandardsofprofessionalism,accuracyandconfidentiality.
Actswithintegrityandalwaysworksinthebestinterestsofclientsandthebusiness.
Recogniseswhensupportorguidanceshouldbesought.
FullJDavailable
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